When Two Cans and String Don’t Work

January 11th, 2012
Charlotte Warren

If you’re like most consumers, you’re probably well aware of how important social media is in our contemporary society. Almost everyone under 40 has a Facebook or Twitter profile. Whether you use it for social networking or business promotions, social media stands as one of our most profound avenues of communication. As a result, two cans and a piece of string no longer works as an effective means of getting your message across, whether personal or profitable. What most people don’t realize, though, is the limitless possibilities that can be garnered from social media interaction.

When the telephone was invented in 1876, or thereabout, the world was shocked with profound excitement at the thought that people would be able to connect instantaneously with those miles away. Equally if not more shocking was the emergence of social media. Twitter and Facebook especially allow us to connect with those out of reach. People who moved away from their hometowns to live out their adventurous lives were welcomed to reconnect by “friending” high school sweethearts and college pals on Facebook. But Twitter is opening doors in a different way. Not only can the consumer reconnect with friends and family, but with celebrities and figureheads, once thought to be untouchable. In the 20th century, celebrities were purely glamorous. Consumers read about them in the tabloids and watched their scandalous escapades unravel on TV. Now, you can Tweet anyone from the President to Katy Perry and read their thoughts all day long. In some circumstances, they or their publicist hired to maintain their social media accounts will Tweet you back (or hang out with you). Social media is bridging the gap and building a connection we never had.

To those who use social media frequently, this isn’t breaking news. But, once we get over the glamor of talking to someone famous, we can get down to business. That’s right, social media can be used as a powerful tool for catering to our business needs. Create and maintain a company page on Facebook. Tweet about your latest products and services. Establish a bond with your consumer. Engage in conversation with them. Get feedback on you company. You never know, you may end up with a celebrity advocate for your product or service. If the idea of tackling multiple social media platforms seems daunting or you feel that you just don’t have the time to lend to social media upkeep, you can always turn to the Massey Communications team of experts for assistance. The beauty of social media is that it allows you to interact with your customers on a personal level. Target your audience. Talk to them. Accept the 140-characters-or-less challenge and get creative. The opportunities are endless.

The Art of Progression: Introducing the New Massey Communications

January 6th, 2012
Charlotte Warren

The New Year. Primarily, it brings hope for self-improvement, optimistic perspectives and the habitual change in weather. And then there’s freshly vowed resolutions with an expiration date of two weeks at best. Regardless of how you picture 2012, it’s our pleasure to introduce to you what’s making our New Year so darn special: the new Massey Communications (MC).

For those of you who aren’t checking our Facebook, Twitter and LinkedIn pages frequently (and we kindly, but firmly scorn you for that), we’ve recently launched a new look on behalf of the entire agency. We saw the New Year as the perfect opportunity to give ourselves a makeover, to update our image so that it better reflects our modern perspective and approach to all things advertising, public relations, strategic marketing and design. Although Massey Communications has been a successful agency of choice for many businesses since 1985, we recognized the importance of progression. As we tell our clients, when it comes to branding, it has to be fluid. What may start out as a successful campaign can dwindle if left unchanged. We knew there was no exception to this rule when it came to branding ourselves. So, it’s with much excitement that we present our new logo, website and fresh approach that reflects both our bubbly team and creative methods.

With most branding packages, it’s normal to start with an assessment and revision of a company’s existing logo. For that matter, we took it upon ourselves to alter, but not entirely change, the MC logo. We incorporated the same “Massey” font, characteristic of both our agency and Massey Services, our parent company, recognizing that we’ve built an emblem within the text that mirrors our recognizable and esteemed work ethic in the southeast. It’s not uncommon that logo revisions, for any company, contain a small element of a previous version—this is all part of maintaining brand identity. Nonetheless, we removed the graphic portion of our old logo, the diamond, and replaced it with a cleaner thought bubble in place of the “o” in “Communications.”

Why a thought bubble? Well, the thought bubble became the center of our rebranding initiatives. It’s a symbol that encapsulates all aspects of our business, from the thought and strategy it takes to create marketing plans and place intricate advertising campaigns, to the creativity that occurs when brainstorming and executing PR, copywriting and graphic design pieces. You can now consider Massey Communications your official thought bubble.

We made sure to carry this new logo in all of our business and collateral pieces— consistency is an important part of maintaining a strong brand. That’s why our new website completely embodies the thought bubble concept. Not only is our logo portrayed on the website pages, but the thought bubble concept is reflected in all aspects of its creation. If you read our copy, you’ll notice how we tie in the thought bubble in everything we do. Even the graphics have elements of the same.

Now, if you’re reading this today (Friday 6th), you’ll notice that our website is still under wraps when going to www.masseycommunications.com. We’re still adding the finishing touches. Please be sure to check back next week to see the final masterpiece. We’re making great progress.

As we move through this rebranding process, we’d love to hear your feedback. For now, we wish you a prosperous 2012: Welcome to the year of the thought bubble.

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January 4th, 2012
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Rebranding a Nation

December 28th, 2011
Charlotte Warren

It’s hard enough to rebrand a company, but what about an entire continent? One of 2011’s best rebranding campaigns, if you will, is unconventional both in its form and nature. As soon as a Katherine Middleton married Prince William, the U.K.’s newest crown royalty changed the face and outlook of a nation. The British “brand” is being reshaped as we know it, all thanks to the future rulers of England.

As a born-and-raised Brit, I’ve decided this from my firsthand experience living in England. All my life, I never had much of a sense of pride for my country. As a child, I only saw pride for St. George’s flag associated with our football team during the World Cup. It wasn’t until I moved to the States almost eight years ago that I got a feel for true patriotism and a love for one’s country. From saluting the flag every morning in school, to proudly recanting the national anthem at sporting events and honoring the military at every opportunity, the USA embodies these qualities. Perhaps this is one reason why it’s such a strong superpower. I’ve seen and felt the sharp difference between America’s great sense of national pride and England’s consistently diminishing one. It’s only since Will and Kate came on the scene that things are starting to drastically change.

In advertising terms, the country’s (or company’s) brand image has remained the same. Let’s say the Union Jack is Britain’s logo, the royal family its celebrity spokesperson. But, the campaign strategy has altered significantly. British royalty has previously been known for its uppity demeanor, exclusive and secretive lifestyle and sometimes scandalous escapades. I don’t think it’d be too far-fetched to call this somewhat of a PR nightmare, to a degree. However, William and Kate, two young, attractive and incredibly fashionable figureheads, are changing this appearance and the whole face of the British brand. They are not the unapproachable royalty that the country and international entities have come to know. They work, shop at the local market and dress like the common man. Well, a fashion-forward common man. They make an effort in public appearances, in fact, Prince William kissed a well-wisher on the cheek this past week; an act that would have been unheard of in years past. They show overall enthusiasm for all cultures and embody their roles as potential leaders of the U.K.

Although the queen still reigns, it’s not unreasonable to expect a change of direction when her time comes to an end. No longer will royalty be a benign facet of British culture, but a part that makes its countrymen proud and puts foreigners in awe. William and Kate, as Ad Age puts it, are “contemporizing” the British brand. For a country that lacks national pride, the Duke and Duchess of Cambridge are rekindling spirits and reigniting the passion for Britain’s motherland. They are “Cool Britannia.”

Super-Sonic Notify Ads

December 13th, 2011
Intern

If you DVR over their commercials, they’ll put ads on your favorite websites or place products in the shows you watch. If you close the ads that pop up on your favorite websites, they’ll put ads on your favorite radio stations. If you stop listening to your favorite radio stations, they’ll put ads on your Angry Birds or Words with Friends Apps. If you stop playing Angry Birds and Words with Friends, well then all hope is lost because you’re officially off the grid, right? Apps are a great way for advertisers to target their audience, no doubt about it. But if you’re like most people and don’t open the ads that bombard your screens, then what’s the point of advertising on them altogether? Advertisers and tech companies alike have been trying to figure out a way around this dilemma for quite some time and finally, much to the consumer’s dismay, they may have found a viable solution to combat ignored ads.

New York digital agency, Densebrain, recently revamped an innovative program, Sonic Notify, to solve this problem. Sonic Notify was originally created as an App that helped users locate buses via audio code that delivered messages, ads and more to smartphones. After a meeting with Proctor & Gamble, however, Densebrain came up with a way to use this technology to differentiate products in grocery store aisles. Densebrain proposes to use its Sonic Notify technology in coordination with strategically placed beacons on grocery store shelves to send inaudible high frequency sounds that trigger smartphone messages. Basically, consumers are able to download an App for Proctor & Gamble, perhaps in hope of receiving coupons and discounts. While walking through Publix, messages or alerts would go off as the consumer passes the P&G products on the aisle, offering discounts and additional information. However, in agreeing to participate in all the App has to offer, the consumer would have to accept ads that pop up in addition to their coupons.

This is a revolutionary platform for location-based targeting. According to Adweek, the Sonic Notify App is also capable of providing interactive content catered to TV programs, sporting events and even live concerts. The question is: would people download the App knowing that they’d have to read ads before getting the information they intended to obtain? Personally, I don’t know if I need or want any more alerts or messages blowing up my cell phone. Not to say I’m “Mr. Popular,” but along with email, text messaging, Facebook, Twitter, voicemail and my fantasy football Apps, I really don’t want to get more random messages on my phone. The software does allow people to opt out of some messaging, but what would be the point of having the App if you aren’t going to read the messages? Most consumers will probably agree that receiving discounts and promotions for products while standing in front of those products could be extremely beneficial, but barcodes and QR codes on signage near the products could accomplish the same thing. The fact of the matter is, when one company finds something incredibly successful, the rest are sure to follow. In my opinion, Sonic Notify is a good idea as long as it doesn’t become more of an annoyance than an asset. It reminds me a lot of Radio Frequency Identification technology that is used in things like an E-pass, the toll booth automatic debit system, if you live in Florida. Hopefully Sonic Notify doesn’t issue tickets for running through their promotional lanes!

Turning the Christmas Jingle on its Head

December 7th, 2011
Charlotte Warren

Tis the season to be cynical. If you’re like me, you’re already sick of seeing jingle-ridden holiday commercials, and we’re barely into the month of December yet. It’s that time of the year again: time to bust out the expandable-waist pants, comfy shoes for stomping the malls and, for those daredevils, the deep-fat fryers. For most, the holidays are about mounds of food, designer deals and awkward family interactions. But, when we drill down further into our affectionate souls (they’re there, just dig deep!), we associate the holiday season with gratitude, family bonds and yes, love. Don’t cringe, you know it’s true. But what about this holiday makes us feel so warm and fuzzy, minus the tryptophan and eggnog?

I personally attribute this feeling to commercials. Aside from the fact that this time of year guarantees annoying car spots advertising “unbeatable” prices and littered with premature Christmas puns (we all know Santa doesn’t make BMWs in his workshop), there are some companies who cleverly take advantage of the holiday season. The best example of a company that’s been hitting the Thanksgiving and Christmas nail on the head for years is Publix. If you don’t bat an eyelash or even crack the slightest smile when you see this commercial, you must be an early-visiting Scrooge. Publix taps into that heartfelt holiday feeling and, as a result, we associate this feeling with their brand. We love the holidays and thus, we love Publix. I’m convinced that shopping truly is a pleasure at Publix. I buy my food from there every week.

Kelloggs doesn’t take quite the same heart-wrenching approach, but the company manages to tap into the same concept. Its 2011 holiday commercial displays a family making Rice Krispy treats in an average kitchen setting. A familiar ritual is all the company needs to evoke a merry holiday atmosphere and get you, the consumer, to like its product.

For those less perky and more cynical holiday-goers, don’t brush off my opinions just yet. If you’re not one for emotions, perhaps the Target two-day sale spots are more to your taste. Target crafted a family of commercials that satirize the stealthy people who camp out all night for Black Friday deals. In fact, they hyperbolize these characters. Walmart takes a similar standpoint with zany, over-stimulated parents asking cashiers to “ring ding-a-ding, ring ding-a-ding ring” them and their cart full of products up at the checkout— unmatched price guaranteed. It seems that, this year, regular levels of merriment won’t do. We, as exhausted consumers, want to see the stressful, more realistic frenzy that is holiday shopping better represented. We can relate to it. Clearly, advertisers have been taking note of this.

So, no, companies don’t have to use a jingle put to a Christmas song in a commercial aired during the holiday season (I’m looking at you, car salesmen). There’s no need for a tacky fake Santa suits either. Creativity, at its best, comes with as much originality as humanly possible, whether you enjoy the warm-and-fuzzy feeling or the scathingly satiric representation of the holidays.

Catalogs: An Advertising Blast from The Past

November 28th, 2011
Susan Vernon-Devlin

When I pulled my mail from the box on Saturday, lo and behold what should come tumbling out but catalogs. Yes you read correctly — catalogs. Those glossy printed publications from retailers touting the latest in gourmet food products, waterproof snow boots, or in the case of high-end retailer Nordstrom, “Gifts We Love.” Frankly, I am amazed that, in the age of the internet, any retailer worth their salt would spend advertising dollars on a catalog of all things. Why not a 30- second television commercial? I am certain the costs to photograph products, review contact sheets, write copy, compile a draft, review proofs, print and mail would equate to one or more 30-second spots during prime-time hours. Keep in mind, a 30-seconder during the Super Bowl can go for as much as $3 million. I put the cost of the catalogs I’m receiving in the ballpark of $500,000 to produce a batch of say 100,000 catalogs; that’s $5 per catalog. That’s a meager reach for your advertising dollars. So why are companies investing big bucks in these tree-killing catalogs?

Well, for starters these are not your grandmother’s or even your mother’s catalogs. Gone are thousands of products on hundreds of onion-skin thin pages. These new catalogs are slick magazine-quality publications with high-gloss 80 to 100 weight covers and 50 weight pages. The catalogs are bound like Vogue or W and the products are laid out on the pages as if a photographer for a haute couture fashion house had been hired for the job. One probably was.

Take for example The Book, Neiman Marcus’ registered trademark catalog. It’s comparable to a coffee table book in size and pretty enough to display long past the season when it is issued. The Book is seasonally produced and this year’s Christmas Book is truly a bound wish list for gifts and luxury items. Just flipping through the pages makes you feel privileged to have received the catalog. It is almost a present in itself. The Nordstrom’s catalog, at half the size of Neiman Marcus’ Christmas Book, is still pretty snazzy. It even comes with an envelope inside holding those annoying blow-ins for its fragrance collection. Macy’s Believe catalog was also stuffed in my mailbox. Just touching the pages made me want go shopping. And that’s the gist of the catalogs. They make you want to shop.

Macy’s has a Web ID listed for each item in the catalog so you can head right to your computer to order. Nordstrom’s, too, included an ID number for each product and conveniently lists the Nordstrom’s website address or 800 number on each page – for your convenience. Same with Neiman Marcus’ The Book: web address and phone number each time you flip a page. They’ve got you in the palm of their hand because you’ve got them in the palm of your hand, page after shiny page, all enhanced with bold colors and pleasing displays that say you can be the people in this catalog if you click your mouse or pick up your phone. The catalog is an old advertising medium, but it works.

If the retailers simply stuck to television commercials, half of us wouldn’t see them because we DVR our shows and skip right past the ads. With the catalog, it’s a piece of advertising that is tangible. We can see it, smell and touch the paper, dog-ear the pages for easy recall of an item and then we can buy.

L.L. Bean built its business on catalog sales via mail order and still operates that way today, the same as it has since it was founded in 1912. There are physical L.L. Bean stores, but most people shop L.L. Bean through the company’s catalog. Sears also became a powerhouse retailer through its catalog. Now, partnered with L.L. Bean, the original Sears catalog is retired, but you can still find it’s ghost if you look closely at the L.L. Bean publication.

There are far less catalogs today thanks to the internet and modern transportation. Catalogs were a vehicle for people in rural areas to get a look at goods, purchase them and have them delivered via the mail. There is practically no area in this country where you can’t get to a retailer within two hours’ drive time. Hey, but two hours is still a long time to drive. That’s where the good old catalog comes in handy. Advertisers will hold on to their catalogs as long as there are people who will receive them gladly. Like me. I can’t wait to go to the mailbox today.

Self Branding: What Not To Do

November 17th, 2011
Charlotte Warren

Do you put yourself out there? No, we’re not talking dating sites, but self-branding. A lot of people think self-branding starts with ads, blogs and personal websites. For the most part, it does. Developing an online domain and maintaining content about your personal development can be pivotal in your journey to professional success. It’s imperative for a writer or graphic designer to showcase their work, whether through blog posts, article clippings, sample work or a complete professional portfolio. However, what an uncanny amount of people forget to take into consideration is their social media presence. How people perceive you via your Facebook and Twitter posts can speak louder than any word-perfect, picturesque portfolio.

Of course, social media is made for us to be, well, social. Most people use Facebook and Twitter to remain in the loop with their friends and, if we’re being honest, lurk acquaintances befriended in the third grade (whom they haven’t spoken to since). In some extreme but not uncommon cases, people are Facebook friends with those they don’t even know. The point is, because we’re much more socially outlandish on Facebook and Twitter, following and friending those who we may never talk to in person, it’s important to monitor your language and appearance on these social platforms.

Obviously, posts full of profanities and racial slurs are instant no-no’s. A general rule of thumb: if your grandmother would cringe at the language you use, don’t use it online. You can also think of your online audience as toddlers who may repeat everything you say. Post accordingly. But, maintaining your social platform image takes more care than just minding your Ps and Qs. You need to monitor all content associated with your name, whether you or a friend writes it.

Why does this precautionary action matter so much? First and foremost, if you’re one of the millions of people on the job hunt, you can guarantee prospective employers will Google you before an interview. They may pull up your beautifully designed online portfolio, but if they search your Facebook page only to find you slandering a coworker or employer, that creative exhibition of yours will be nothing but a time-wasting click of the mouse for your interviewer. Be polite. Keep your hotheaded antics to yourself. And don’t post inappropriate links and videos. You know the sort.

Regardless of whether you have your Facebook profile and Twitter page on lockdown, there is always a way for companies to read your past posts. Some companies may even hire “data retrievers” to find out the details of your online life. Yes, people do such dirty work. For example, it’s most likely that you’ll have a mutual friend with a prospective employer. That means they’ll be able to see any outlandish comments you leave on this mutual friends’ wall or photos. Refrain from being abrupt. Keep your abrasive and childish thoughts to yourself. What’s more, don’t use specially designed pages to vent. Don’t “like” the “I Hate My Boss” Facebook page. Oh yes, it’s real. People leave disgruntled remarks about who they work with for the whole world to see. Don’t even think about doing this. It’s a one-stop train ride to long-term unemployment.

If you just can’t suppress your passionate emotion, do what folks did back in the day: vent in person. Call your mother. Bother your roommate. Harass your pet cat. Just don’t put your hot-headed thoughts online for everyone to see. Your comments are permanent. Don’t let the spoiling of your reputation be preserved in the same way.

Word Perfect: Targeting Your Audience Effectively

November 7th, 2011
Charlotte Warren

There is one tool that we can all use to move the masses. No matter what our backgrounds or perspectives are, words can and will forever be our strongest weapon. Using the right words at the right time almost always yields powerful results. All you have to do is look back through history to realize this. From Martin Luther King’s “I Have a Dream” speech to the presidential addresses and the countless novels written by timelessly talented authors, carefully crafted words have consistently shaped our thought process and altered our perceptions. It’s no surprise then that, on the contrary, using the wrong words can result in nothing. No action. No response. No communication of ideas. From the perspective of a professional in the advertising and public relations industry, using the right words means everything. And knowing what words are right comes from knowing who you’re writing or speaking to: your audience. Without knowing your target audience, an ad can simply fall flat and deliver no return rate for a business of any sort.

In the advertising industry especially, targeting your audience is the most crucial part to the creative process. Before a designer can even put cursor to an AI file, before a copywriter can start scrawling down tagline ideas and before a media buyer can look at placement opportunities, an agency must know who they’re trying to reach. Plenty of agencies do this sufficiently, if not incredibly well. Take, for example, Jif peanut butter. If we’re marginalizing here, the highest peanut butter-eating demographic is children. Those little PB and J lovers can’t get enough of the sandwich stuffer, whether they have a preference for the smooth or crunchy kind. Jif took note of this. In its latest campaign, which has been running for quite some time now, the peanut butter makers target concerned, loving parents. With its tagline, “Choosy moms (and dads) choose Jif,” the company takes into account that its target audience—buyers of peanut butter—care most about their children, including what they eat. Only the best peanut butter will do. Jif’s clever diction, especially the use of the word “choosy,” illustrates its assessment of and effective appeal to its target audience.

In other circumstances, ads can get lost in translation. In America, Kotex is as a leading competitor in the production and sale of feminine hygiene products. With its quirky slogan, “Kotex fits. Period,” the company exudes charisma and steadfast investment in its product’s effectiveness. Kudos to Kotex for turning a product that is seemingly difficult to discuss into an approachable item. However, Kotex fell flat when trying to stretch its slogan across the Atlantic Ocean. What may work in America doesn’t always work overseas. The company used the same slogan in the U.K., but without studying the country’s different use of language before doing so. Obviously, the British speak English, but there are blunt differences between British English and American English. To Americans, the Kotex ad explains how the product fits a woman’s needs, no arguments. Period. End of discussion. In the U.K., the word “period” stands only for a woman’s menstrual cycle, not the punctuation that ends a sentence. In fact, the British call that punctuation mark a “full stop.” As a result, “Kotex fits. Period” loses its quirky double entendre status and just sounds abrasive. And no woman wants to deal with this kind of attitude when she’s suffering from cramps.

Defining your target audience is imperative in practically every endeavor. Whether you’re trying to persuade the country to invest in a civil rights movement or sell someone a product or service, using language that appeals to your consumer’s senses is the key to commercial success. Words must be relatable.

What’s Your Story?

November 3rd, 2011
Intern

On Tuesday November 2, 2011, Twitter launched its @TwitterStories, an avenue for members to share the different ways they use Twitter as a social media platform. Twitter Stories shows the more personal side of Tweeting, specifically how it has affected peoples’ lives. With Twitter Stories, Twitter users can upload their personal experiences in relation to Twitter by using a hash tag that links to a page of space where they can type their hearts out. This time, Tweet-a-lots can use more than 140 characters to share their thoughts.

I think this is a pretty unique idea. Every month, Twitter will highlight certain submissions from the Twitter Stories page that stand out amongst the rest. This month’s stories include themes of creativity and inspiration. The first Tweet from outer space came from Mike Massimino on May 12th 2009. He tweeted, “From orbit: Launch was awesome! I am feeling great, working hard, & enjoying the magnificent views, the adventure of a lifetime has begun!” I’m sure you’ll agree that this illustrates a uniqueness of perspective that only Twitter allows. A Tweet from space: this could definitely go down as one of the all-time most impressive social media posts. I guess you can’t pass up such good cell phone reception being right next to a satellite!

NFL receiver Chad Ochocinco also uses Twitter. He has used invitations via Twitter on several occasions to wine and dine his fans. On three different occasions, 85 followers got to join him for a steak dinner, 64 followers accompanied him for shrimp and most recently 100 followers got to chitchat with him over another free meal. Hey Chad, if I follow you on Twitter can we get some lobster in the office?

And we’ve all heard the guy who does the voiceovers for movie reviews— “Roger Ebert gives it two thumbs up.” Well, in 2006, Ebert lost his powerful voice due to complicated cancer surgeries, a feat that is unarguably most devastating for an announcer. However, Roger Ebert found his voice again on Twitter. He is a moment-by-moment Tweeter calling the social media outlet “addicting” for its ability to gain access into the lives of so many people so regularly.

Other impressive Twitter Stories include a man who needed a kidney transplant and found one on Twitter, a man that saved his mother’s bookstore from closing through Twitter and a man who challenged Lance Armstrong to ride up the steepest hill in the world and, in exchange, promised to donate $10,000 to his foundation.
Twitter Stories is clearly a smart move on the social networking site’s part. It seems that there is a sudden trend in making social media more personal. With Facebook’s Timeline and now Twitter Stories, these media outlets are trying to build a stronger connection with their users. Twitter Stories gives Twitter that user connection, and pedals back against its previous appearance as a more impersonal social media platform in comparison to Facebook, which allows its users to see friends’ recent activity, not just their last posts, and talk with friends directly over “chat.” Twitter Stories createsa new level of intimate sharing which, hopefully, will continue for a while.