Archive for the ‘Current Events’ Category

Does Crisis Spell Death for Sea World’s Social Media Efforts?

Monday, March 1st, 2010

As an Orlando, Fla- based agency, we have an inside track to the news that comes out of some of the happiest places in the world, our local theme parks. One of these is none other than the home to the world’s most famous killer whale, Shamu. This is, of course, the moniker used for their whales and especially for their largest whale, a male nicknamed “Tilly.” 

Tilly (or Tilikum) has had a somewhat eventful existence that has spanned several locations in captivity and multiple occasions of frightful outbursts with his trainers, but none like the one which took place this week – spelling fatal tragedy for one of Sea World’s best trainers, Dawn Brancheau. 

As the news of the trainer’s death-by-whale-attack spread across the globe (within minutes reports had reached CNN status), the more than 10,000 followers of Sea World’s Shamu mouthpiece on Twitter, @Shamu, wondered what would happen to the real whale’s virtual mascot. Known for his funny “tweets” and humorous comments, any comment from him would have been inappropriate and Sea World recognized that. After multiple days of silence, he tweeted his last tweet. 

At this difficult time, @Shamu will not be active. For Twitter updates follow @SeaWorld_Parks. http://bit.ly/b0oU3l 

It’s truly sad to see Twitterville a little quieter without this witty voice, but as a PR professional, I completely agree with Sea World’s decision to, at least temporarily, suspend the account that mimics their world famous whale and instead focus on their overall theme parks. As Orlando Sentinel Reporter Beth Kassab smartly commented, “this heart-wrenching crisis will ultimately reveal the strength and resiliency of a brand that establishes a loyal customer base that feels a more personal connection to a business.” 

While I’m not privy to its crisis communications plan for when an event such as this happens, Sea World has done a brilliant job with its social media efforts and is doing its best to respond to tragedy by scaling back appropriately. I suspect their brand will recover as a result. Who knows, someday we may once again hear the voice of @Shamu again… 

If you find yourself in the midst of a crisis situation and would like to speak to the area’s reactive communications experts, please contact Massey Communications at 407-581-4222 or info@masseycommunications.com

The Awesome Power of Words, Revisited

Friday, February 5th, 2010

President Barack Obama, his Chief of Staff, Rahm Emanuel, and Senate Majority Leader Harry Reid are all guilty of committing the sin of political incorrectness.  

The President, for a second time since being elected, took what some see as a swipe at the city of Las Vegas, admonishing parents not to spend their children’s college fund on a vacation to Las Vegas. As a President-elect, in the depths of the financial meltdown, Obama suggested that business leaders might want to think twice about expensive conventions and meetings in Las Vegas. 

Rahm Emanuel, a fiery rhetorician (I’m being as politically correct as possible here), speaking in a private, behind-closed-door meeting, referred to something with which he obviously disagreed as “f…… retarded.”  This brought a firestorm of criticism and a call for Emanuel’s firing from no less a voice than former Alaska Governor and Vice Presidential candidate Sarah Palin, the mother of a child with Down Syndrome.  

Sen. Reid, quoted in a book about the 2008 presidential campaign, now famously intoned that then candidate Obama was a viable presidential candidate because he was a “light skinned African American who didn’t speak with a Negro dialect, unless he wanted to.”  People called that remark both insensitive and racist.   

In the 24-hour news cycle that constitutes journalism these days, all of these transgressions are both legitimate stories and causes for immediate and passionate retaliation. What they do is inflame divisiveness which is already at a fever pitch in the lala-land that is American politics in the 21st century. 

Add to these “outbursts” the President’s never-before-seen repudiation of a recent Supreme Court decision on campaign financing during his State of the Union address, as well as South Carolina Rep. Joe Wilson’s public “You lie!” outburst directed at the President during a nationally-televised address to a joint session of Congress, and one can easily come away with the belief that the words people in power speak are easily as important and significant as the deeds they do. 

Words matter. Definitely, words matter. But let’s keep all of these and other verbal lapses of judgment in perspective. While they may sting, they don’t hold a candle to bad actions and deeds (insert Gov. Sanford, Tiger Woods, et. al. here) that cause real and lasting damage.

Too Little, Too Late from Mark McGwire

Wednesday, January 13th, 2010

Philosopher George Santayana admonished us to note the lessons of history lest we be condemned to live them over and over again. He might have been talking to Mark McGwire.  

McGwire, who along with Sammie Sosa electrified fans back in 1998 as they chased what was then baseball’s Holy Grail of records, has finally admitted what most everyone already knew … while he was belting all of those home runs, he was using steroids.  How sad … for him, for baseball fans and for America’s “National Pastime.”  

From a public relations point of view, he finally did what he should have done, and more importantly, what he could have done nearly ten years earlier!  

Why are people reluctant to admit non-criminal wrongdoing in a timely manner and ask for forgiveness? These are similar circumstances to those of Pete Rose, the greatest hitter in baseball history, who literally gambled away his reputation and legacy and then repeatedly denied it until finally owning up many years too late. 

Often people come to us in “crisis” mode looking for a way to escape from the ramifications associated with either the perception or reality of wrong behavior. We call it crisis management, but what it really boils down to is they’re hoping we can help them not be held responsible for what they’ve been accused of in the court of public opinion. 

A natural reflex in many of these cases is the old “duck and cover” … hide, say nothing, or deny, deny, deny. That didn’t work for Mark McGwire, it didn’t work for Pete Rose and in all honesty it doesn’t work in most situations of this nature. In fact, more often than not our advice is for the client to own his or her circumstances. This means accepting responsibility, apologizing when it’s appropriate and asking for forgiveness. Most importantly, they have to do these things immediately! 

Sure, there are always aggravating or mitigating circumstances, reasons (not excuses), and explanations. It’s been said that when you have to explain, you’ve already lost in the public’s perception. Maybe, but when you hide, evade, deny (except, of course, when you’re wrongly accused) or try to verbally slither between the facts, the outcome is seldom what you’d like it to be. It’s not the crime, it’s the cover-up.  

Based on his accomplishments, Mark McGwire should probably be in baseball’s Hall of Fame. So, for that matter, should Pete Rose, but both of these men succumbed to the belief that they could break the rules and then escape responsibility.  It’s good that both of them have finally come clean, but neither should expect an invitation to Cooperstown anytime soon.

Media Versus Working Mothers

Tuesday, January 12th, 2010

I recently read a blog post about how a new favorite topic for discussion among the media is “Professional Women Who Choose to Stay Home.” While I will be the first to commend any mother willing to stay at home and take care of her children, I am also aware that the vast majority of mothers spend a considerable amount of their time in the workplace.

In The Shriver Report (yes, the first lady of California), Susan J. Douglas, co-author of The Mommy Myth: The Idealization of Motherhood and How it Has Undermined Women, argues that the media offers a profoundly distorted view of the lives of working women. She contends that the media presents working mothers in glamorous, high-powered jobs that few actually achieve and generally denigrating feminism in ways that do working mothers a disservice.

If we want to keep the momentum on working mother issues moving forward, we need to find a voice and a presence in the mainstream media. As Douglas points out, we need the Roseanne Barrs — the women who work and face daily struggles — to be represented is various mediums. The media may find out that the market for real working women is greater than they think.

The Shriver Report also states that its findings should not be surprising to working men and women. Today, four in five families with children still at home do not fit the mold of the traditional “male breadwinner and female homemaker” stereotype. In fact, many women are increasingly becoming their family’s breadwinner or co-breadwinner (see Figures 1 and 2). And the economic downturn is only amplifying and accelerating this trend. Many men have lost their jobs since the “Great Recession” began in December 2007, leaving millions of wives to “bring home the bacon” while their husbands search for work. 

The trend of women working outside the home, however, does not seem to be a short-term blip. This is a long-term trend that shows no signs of reversing.